Refund Policy
Last Updated: 2026
This Refund Policy outlines the terms related to subscription payments and refund eligibility for DECIS.
Subscription Services
DECIS provides digital services and structured decision-support functionality through subscription-based access.
By purchasing a subscription, users acknowledge that they are purchasing access to digital platform services.
Refund Eligibility
Refund requests may be considered under limited circumstances, including:
- duplicate payments
- billing errors
- unauthorized transactions
- technical issues preventing reasonable platform access
Refund requests must typically be submitted within 7 days of the transaction date.
Non-Refundable Situations
Refunds may not be provided for:
- dissatisfaction based solely on subjective expectations
- partial usage of subscription periods
- user inactivity
- failure to utilize available platform access
- misunderstanding of platform capabilities already described publicly
Subscription Cancellation
Users may cancel subscriptions according to applicable billing terms.
Cancellation prevents future billing but does not automatically guarantee retroactive refunds.
Review Process
Refund requests are reviewed individually and may require verification of transaction details.
DECIS reserves the right to approve or deny refund requests based on policy compliance and platform usage history.
Contact
Refund-related inquiries may be submitted through the official Contact page.